User Terms and Conditions for Fans

1 DEFINITIONS

The following definitions are applicable to the entire User Terms and Conditions for Fans:

  • Account, refers to the Uploader’s individualized and dedicated digital environment in the Solution.
  • Appendix, refers to Appendix 1 “Licence to Use the Solution”, Appendix 2 “Terms of Use of the Application” and Appendix 3 “Terms of Use of the Download Pages”.
  • Downloader, refers to any natural person who downloads a File.
  • Download Page, refers to the webpage accessible with a dedicated URL address from which a File can be accessed and downloaded against payment.
  • File, refers to a photo or video file that is processed by the Solution.
  • User Terms and Conditions for Fans, refers to the present terms and conditions, including its Appendices.
  • Intellectual Property Rights, refers to any right, registered or not, including patents and patent applications, trademarks and trademark applications, designs, copyright including copyright applicable to software, related rights including producers’ rights and performers’ rights, sui generis rights, including database producer’s rights, and any other related rights including rights applicable to domain names, company name, names and trading names, rights related to know-how and business information, trade secret or any equivalent protection that exists in the world.
  • Personal Data Regulation, refers to the applicable data protection laws in respect of the handling and collection of your personal data.
  • Solution, refers to the website and the Download Pages.
  • veoFans, refers to Flask Marketing Agency Ltd, a company registered in England and Wales with company number 16531014 and registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.
  • Uploader, refers to any natural person who uploads a File.
  • User, refers to, individually, an Uploader or a Downloader and collectively, an Uploader and a Downloader.

Unless circumstances request otherwise, definitions in the singular include the plural and vice versa.

2 PURPOSE AND SCOPE OF THE USER TERMS AND CONDITIONS FOR FANS

veoFans is a technological service that enables an Uploader to upload Files and make them accessible to third parties via a URL hyperlink and in return for payment. The license to use the Solution is detailed in Appendix 1.

The purpose of the User Terms and Conditions for Fans s to govern the conditions under which Files are uploaded and downloaded, as well as to provide a general legal framework to all Users.

In particular, specific terms related to the Solution are detailed in Appendix 2 and specific terms related to the Download Pages are detailed in Appendix 3.

3. CONTRACTUAL DOCUMENTS AND HIERARCHY

The relationship between veoFans and the User is governed by the User Terms and Conditions for Fans.

Should there be any contradiction between the different contractual documents, they will prevail on one another according to the following hierarchy: (1) the Appendix and (2) the User Terms and Conditions for Fans. If the Parties wish to include other documents within the scope of the User Terms and Contiditions for Fans, they shall draw up a written agreement specifying their relationship with the existing documents.

4. ACCEPTANCE AND MODIFICATION OF THE USER TERMS AND CONDITIONS FOR FANS

Access to and use of the Solution are subject to express prior agreement to the User Terms and Conditions for Fans (i) by Uploaders when they create an Account on the Application and (ii) by Downloaders when they access a Download Page. If a User refuses to agree with the User Terms and Conditions for Fans, she/he shall not access and/or use the Solution.

veoFans reserves the right to make the User Terms and Conditions for Fans as well as the Solution evolve in particular for legal or technological reasons, as its sole discretion, in order to create new features or improve existing features.

veoFans shall notify the Uploader in writing about any significant change to the User Terms and Conditions for Fans. Unless there is a legal or regulatory obligation or unforeseen or imminent danger, the proposed changes are not applicable before the expiration of a fifteen (15) days period. Within fifteen (15) days from the notification, Uploaders may terminate the User Terms and Conditions for Fans by written notice upon a reasonable notice period. In the absence of termination, Uploaders acknowledge to be bound by the change. Unless veoFans must respect a legal or regulatory obligation, or if changes benefit the Uploaders, modifications do not apply retroactively.

5. UNDERTAKINGS AND GUARANTEES OF veoFans

1.Undertakings of veoFans

veoFans undertakes to make the Solution available to Users.

1.1 Provision of the Solution

The User acknowledges that the Solution is protected under the relevant provisions of the Intellectual Property law applicable and that veoFans is the sole owner of these rights. The terms of the license to use the Solution are detailed in Appendix 1. The User understands and accepts that veoFans has put in place measures to control its use of the Solution, as well as its compliance with the terms of the license.

veoFans undertakes to have the Solution available twenty-four hours a day (24 hours a day), seven days a week (7 days a week), except in case of force majeure, unforeseeable and unavoidable behavior of a third party, and except for possible breakdowns and/or maintenance operations necessary to ensure the proper provision of the Solution.

The Solution is available on any web browser. The User acknowledges and agrees that due to Internet network specificities, the technologies used and telecom networks, veoFans cannot guarantee a permanent availability of the Solution. In the event of any malfunction or defect, veoFans will make reasonable efforts to restore the situation as soon as possible and, if necessary, suspend the Solution and/or remove any manifestly illegal content that veoFans is aware of and/or make updates.

1.2. Support and maintenance of the Solution. veoFans shall maintain the Solution.

In the event of a malfunction and/or maintenance of the Solution for more than 12 hours, veoFans shall notify Uploaders to the email address specified in their Account as soon as possible when there is a malfunction or an unforeseen event. Uploaders are also notified of the availability of updates and the consequences of not implementing them. Suggested updates are offered at no additional cost for Users.

In the event of a malfunction and/or maintenance of the Download Pages for more than 48 hours, veoFans shall notify the Downloaders with a message on veoFans's website.

Support requests regarding the Solution shall be sent to veoFans client support, which may be contacted support@veofans.com.

2. Guarantees of veoFans

veoFans guarantees that it holds all the rights and authorisations allowing it to enter into the User Terms and Conditions for Fans, and in particular (i) to hold all the intellectual property rights on the Solution and (ii) to hold all the rights allowing the User to use the Solution.

In this respect, veoFans guarantees the User against any action, claim, demand or opposition from any person invoking an intellectual property right which has been infringed by the use of the Solution. In such a situation, the User undertakes to inform veoFans within a period of 7 days from its knowledge of the action and to communicate to veoFans the documents supporting the action, the User remaining free to take all the measures itdeems appropriate to ensure its defense.

veoFans undertakes to bear the financial burden of all damages and interest to which the User could be condemned by a court decision which has become final and which is exclusively based on the violation of an intellectual property right linked to the Solution, excluding the costs incurred by the User in order to ensure its defense. However, the present warranty is only applicable if (i) the existence of the claim, as well as the documents supporting it, is notified in writing to veoFans within 7 days of its knowledge by the User and (ii) the action brought by the third party against the User does not arise from the User’s fault, of a violation of the terms of the license provided for in Appendix 1 or of the terms and conditions the Solution.

Users acknowledge that the guarantees specified there in do not cover the File, its content and its integrity, for which the Uploader is sole responsible. In case of a request regarding the legal, technological or commercial guarantee on the File, veoFans has no liability whatsoever and encourages Downloaders to get in touch with Uploaders directly.

6. LIABILITY

1. Liability of veoFans

Users agree that veoFans's role is that of a technical service supplier and a digital service supplier, which entails that its responsibility is limited to the provision of the technological services provided for in the User Terms and Conditions for Fans.

Users acknowledge and agree that the Solution is a digital connected service, meaning that its functioning maybe altered or interrupted due to (i) technical malfunctions beyond veoFans's control, (ii) for maintenance operations or (iii) in the event of requests from the competent administrative or judicial authorities or notification of manifestly illegal content.

veoFans cannot be held liable for external or extraneous reasons, including:

  • any loss of Uploader’s credentials;
  • any loss of the File by the Downloader;
  • any infringement of Files related rights
  • in the event of inaccurate information given by the User;
  • in the event of the Downloader’s misunderstanding of the conditions and characteristics of the File;
  • if the Solution cannot be accessed because of a malfunction of the User’s smartphone orInternet connection or if the User’s device is not compatible;
  • in the event of force majeure.

As a digital service supplier, veoFans acts as a host of the File uploaded by Uploaders, therefore veoFans does not examine every content published by Uploaders, and veoFans cannot be held liable for any manifestly illegal content unless it has obtained knowledge or awareness of such content. This includes any dangerous, forbidden or illegal File and any offensive, defamatory, slanderous, calumnious, immoral, counterfeiting content, or content infringing public order or rights of third parties, likely to infringe rights, reputation or image of another User or third party and any behavior thatmay directly or indirectly encourage hatred and violence.

Users are hereby expressly informed that veoFans uses automatic detections tools provided by a third party to identify and filter out illicit content. As such, all Files are transmitted to third party service providers for the purpose of unlawful content detection.

2. Liability of the User

Each User is exclusively responsible for the damages, direct or indirect, caused by its use of the Solution, including the damage to its information systems, the loss of its data, the non-compliance with the rules onpersonal data, the non-compliance with the rules on intellectual property or the violation of contractual rights of any nature.

The Uploader understands and accepts that she/he is the sole responsible for any damage, direct or indirect,caused by its use of the Files or their content. All consequences will be of the Uploader’s sole liability.

7. PAYMENT FLOWS

Payment processing services are provided by Stripe, a third party payment solution acting under its own liability, and are subject to the following terms and conditions: here.

By agreeing to the General Terms and Conditions, Uploaders agree to be subject to Stripe’s terms: here.

Users are informed that (i) payments are made from Flask Marketing Agency Ltd, a company registered in England and Wales with company number 16531014 and registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ.).

Users must provide veoFans with accurate and complete payment information. Users authorize veoFans to share said relevant information with Stripe and any relevant transaction information related to the payout with Stripe.

Once the payment is received, veoFans will issue a receipt to the User.

8. INTELLECTUAL PROPERTY

1. veoFans's Intellectual Property Rights

The Solution, the Download Pages and all their components including but not limited to software, structures, infrastructure, database and content of any kind (texts, images, visuals, logos, trademarks...) used by veoFans are protected by Intellectual Property Rights. A license on the Solution is granted by veoFans to the Users. The terms and conditions of this license is detailed in Appendix 1.

With respect to the Files, veoFans acknowledges and explicitly concedes that it possesses no Intellectual Property Rights whatsoever, except for the license granted solely for the purpose of the Solution's operation.

2. Uploader’s Intellectual Property Rights

2.1. Rights granted to veoFans

The Uploader guarantees that it holds all the rights and authorizations enabling her/him to upload and share the File, and that the File does not infringe nor will infringe third party’s Intellectual Property Rights.

The Uploader guarantees veoFans against any financial consequences of claims or actions by third parties for such infringements, regardless of the legal ground for such claim (including counterfeiting action, unfaircompetition action or free-riding). This guarantee covers any amount that veoFans may be liable for at the pre-litigation stage (amount paid in the context of an amicable settlement of disputes) or at the litigation stage (anyamount paid in the context of a court decision, whether final or not) without prejudice to any damages that veoFans may claim.

As an exception, for the purpose of the Solution's operation, the Uploader grants veoFans a licence for the sole purpose of operating, enabling and improving the Solution, to create the Download Pages and to enable the Files to be downloaded by the Downloaders. This right is granted for the duration of the existence of the Uploader’s Account, for the whole world and include:

  • The right to reproduce, or have the Files reproduced as is, by any means and on any support, known orunknown on the date of assignment of the rights, including but not limited to digital supports (e.g.smartphones, digital tablets, computers...) and to modify (including but not limited to scaling, croppingand adapting) the File to fit these means;
  • The right to represent, or have the Files represented by any means, known and unknown on the date theassignment of the rights, including by cable, satellite, digital, or other means, including via the internet,and to modify and/or adapt the File to fit these means.

2.2 Rights granted to the Downloader

The Downloader acknowledges that the File and its content is the Uploader’s exclusive property. Subject to the limited license allowing the Downloader to use the File for his/her personal use, nothing in these User Terms and Conditions for the Fans transfers or assigns to the Downloader any of the Uploader’s Intellectual Property Rights, in particular the right to sublicence, lend, rent, distribute, commercialize or sell the File in any manner.

9. DURATION, SUSPENSION AND TERMINATION

1. Duration From the date of their acceptance, the User Terms and Conditions for Fans are applicable for the following durations:

  • For the Uploader: from the creation of the Account until its closure.
  • For the Downloader: from the first access to the Download Page until a File is downloaded

2. Suspension

Access to the Solution may be suspended for the time necessary in case of an exceptional event such as amaterial damage, a technical failure, a security problem or in case of a breach or serious suspicion of breach ofthe User Terms and Conditions for Fans by Users.

veoFans may immediately suspend the access to the Solution and the execution of the User Terms and Conditions for Fans in the following cases:

  • A User does not comply with one or several obligations provided by the User Terms and Conditions for Fans;
  • In case of a payment incident regarding the sums due to veoFans;
  • In the event of a security breach or in case of fraud.

3. Termination

Each User is free to terminate the User Terms and Conditions for Fans at any time by sending an email to support@veofans.com by indicating in the subject line “User Terms and Conditions for Fans”. Termination of the User Terms and Conditions for Fans by a User is immediate and results in the automatic deletion of the Account if the User is an Uploader, subject to any commitments made by the latter (e.g., commitment to pay a sum that is already due to veoFans).

10. DATA PROTECTION

The Parties undertake to comply with the Personal Data Regulations and to be able to justify their compliance.

veoFans is the controller, within the meaning of the Personal Data Regulation, of the personal data conveyed to it and available to it in the context of the performance of the User Terms and Conditions for Fans. This personal data is processed in accordance with the privacy and personal data management policy set out here.

Regarding any personal data that may be, directly or indirectly, incorporated in the Files, veoFans acts as data processor. As such, its liability and obligations are limited.

11. MISCELLANEOUS

1. Severability

If any provision of the User Terms and Conditions for Fans is held invalid or void by a modification of legislation, regulation or by a court decision, the remainder of the User Terms and Conditions for Fans will not be affected thereby as well as the duty to comply with the User Terms and Conditions for Fans.

2. Assignment and change of control

The User may not assign or transfer all or any part of the User Terms and Conditions for Fans to a third party without the prior written consent of veoFans.

In the event of (i) a merger by formation of a new company, contribution, partial contribution of assets, mergerby acquisition, asset spin-off, or any other operation entailing a universal transfer of veoFans's assets or (ii) anyoperation entailing a direct or indirect change of control affecting veoFans, the contractual relations will persistwithout it being necessary to inform or obtain the consent of the Users.

3. Non-renunciatio

The failure of either Party to demand strict performance of any of the terms of the User Terms and Conditions for Fans, permanently or temporarily, may not be understood as a renunciation of the right to assert any of such terms.

12. GOVERNING LAW AND JURISDICTION

1. Governing law

The User Terms and Conditions for Fans are governed by and interpreted according to law of England and Wales.

2. Competent courts

You and we both agree that the courts of England and Wales shall have exclusive jurisdiction to settle any difference or dispute or claim (including non-contractual differences or disputes or claims) arising out of or in connection with these Terms and their subject matter, performance, non-performance, and formation and your use and proposed use of our Platform and/or Services more generally.

13. CONTACT INFORMATION

For any remaining question, Users may contact veoFans:

  • By post: Flask Marketing Agency Ltd,  71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
  • By email: support@veofans.com

Apppendix 1 - License to use the solution

1. PURPOSE OF THE APPENDIX

This Appendix defines the terms and conditions according to which veoFans grants the User, who accepts it, a license to use the Solution.

2. SCOPE OF THE LICENSE

veoFans grants the User a personal, non-exclusive, non-assignable and non-transferable right to use the Solution. This license is granted from the date of acceptance of the User Terms and Conditions for Fans, for their entire duration and for the whole world.

3. PURPOSE OF THE LICENSE AND LICENSED RIGHTS

All rights which are not expressly granted by the User Terms and Conditions for Fans are veoFans's exclusive property and not part of the rights granted therein.

For the Uploader, the license is granted for the sole use of the Application, for the sole needs and interests of the Uploader, which includes the uploading of Files.

For the Downloader, the license is granted for the sole use of accessing the Download Pages and downloading Files.

4. RESTRICTIONS

Without prior written authorisation from veoFans, the User shall not:

  • allow a third party who has not been expressly and previously authorized to access or use the Solution, in return for payment or free of charge;
  • translate, modify, adapt, copy or reproduce the Solution, or any other element, function or graphic of the Download Pages and the Application and/or merge all or part of the Solution in other computer programs except if provided by the applicable laws and regulations;
  • sublicense, lend, rent, distribute, commercialize, transfer, sell, resell or assign the Solution in any manner;
  • develop a product or a service competing with the Solution or develop any functionality of the Solution;
  • proceed to reverse engineering, decompile, disassemble, identify the source code, combine the source code with other software or circumvent one of the Solution’s mechanisms or seek to reconstruct ordiscover the source code of the Solution, except if provided by the applicable laws and regulations;
  • conceive a derivative work based upon any part of the Solution.

Apppendix 2 - Terms of use of the Solution

1. PURPOSE

The purpose of this Appendix is to govern the terms and conditions of access and use of the Solution.

2. UPLOADER’S ACCOUNT

2.1. Account creation

The Uploader must create an Account in order to upload Files. In the course of creating the Account, an age verification procedure is implemented.

The Uploader must provide all information required by Stripe to register, including:

  • Name and surname,
  • Date of birth,
  • Address,
  • E-mail Address,
  • A valid ID document,
  • A phone number, and
  • A proof of residence.

Uploader acknowledges that the Account and the Stripe account are distinct, and that veoFans is not responsible in any way for the Stripe account.

The Uploader acknowledges that he/she is responsible for providing veoFans with error-free information and understands that wrong information, in particular wrong, expired banking details or false information on the Uploader’s country of residence, may postpone or prevent the Uploader’s payment.

2.2. Access, use and safety

Except in a case of technical failure attributable to veoFans or in case of force majeure, Uploader is responsible for the confidentiality and security of his/her login information.

Uploader is strongly advised to change his/her password at regular intervals and to use a secure password, avoiding easily identifiable combinations. veoFans may impose an expiry date on the Uploader’s password, after which they will be invited to change their password.

If the Uploader has reasons to believe that his/her login information has been lost, stolen, misappropriated or compromised in any way, or in case of an unauthorized use of the Account, the Uploader must immediately notify veoFans's client service at support@veofans.com. In the event of a loss or theft of his smartphone, the Uploader may send a proof of the complaint made to the police station. In the absence of such information and until proven otherwise, any use of the Account is deemed to be accomplished by the Uploader.

In such a situation and/or in the presence of a potential or proven threat to the security or confidentiality of the data of the Solution, the Uploader authorizes veoFans to take all appropriate measures to prevent anyunauthorized access (e.g, resetting the password and login or suspending access to the Solution).

2.3.Account suspension

Any breach of the Uploader’s obligations under the User Terms and Conditions for Fans, in particular the uploading of a File which does not comply with these Terms, may result in the suspension and/or termination of the Uploader’s Account immediately, without prior notification. This provision is without prejudice to any other remedy veoFans may have.

2.4. Account deletion

The Uploader can, at any moment, delete its Veofans Account using the Solution.

The Uploader’s Account may also be deleted by veoFans, on the grounds provided within these User Terms and Conditions for Fans. In such case, veoFans reserves the right to refuse the Uploader from creating any new Account in the future.

In case an Account is deleted, the Files attached to this account are immediately erased from veoFans's servers so that it cannot be downloaded anymore from any Download Page.

3. Uploading a file

The Application allows the Uploader to upload Files. Uploading a File generates a link to a Download Page. Each Download Page is unique and can only be accessed with an individual hyperlink.

The Uploader acknowledges and agrees that access to the Download Page is not restricted and allows any person having access to the individual hyperlink to access and download the File.

The Download Page will be accessible for the following duration: 3 months

4. Payment

Uploader defines a price to be paid to access and download the File.

In consideration for the provision of the Solution, the Uploader acknowledges that a commission of 20% of the price paid by the Downloader will be deducted, inclusive of VAT calculated in proportion to this percentage. The price to be received by the Uploader will be displayed on the Solution.

The Uploader acknowledges that in the event incorrect or expired banking details are provided, payment may be deferred until valid banking details are furnished to veoFans.

Apppendix 3 - Terms of use of the Download pages

1. Purpose

The purpose of this Appendix is to govern the terms and conditions of access and use of the Download Pages.

2. Payment and access to the file

Downloaders may download a File if they have access to a Download Page thanks to an individual hyperlink shared by the Uploader.

Downloaders are able to access the File after paying the price indicated on the Download Page. The price includes:

  • The File’s price defined by the Uploader in return for access to the File. Except otherwise specified, theFile’s price indicated include taxes. Moreover, the price includes the commission paid by Uploaders to veoFans.
  • The “Privacy and Security fee” paid by the Downloader. These fees are specified to the Downloader before the purchase of the File.
  • The File’s price is available in the currency selected by the Uploader. If a payment is made by a Downloader in another currency than the one chosen by the Uploader, the applicable conversion rate will be the one applicable at the moment of payment and will be paid by Downloader.
  • After payment has been confirmed, the Downloader will be able to download the File. The Downloader has 10 days to download the File.
  • Each File may only be downloaded once from the same Download Page.

3. Right of withdrawal

Downloaders are reminded that the sale of the File is the supply of a digital content without the supply of a tangible medium. Therefore, in accordance with the Consumer Rights Act 2015, Downloaders are hereby informed that by purchasing a File shared via veoFans by the Uploader, they do not benefit from a right of withdrawal and may not be refunded by veoFans.

BY PURCHASING A FILE SHARED VIA VEOFANS, THE DOWNLOADER EXPRESSLY CONSENTS TO BEGIN THE PERFORMANCE OF THE AGREEMENT BEFORE THE END OF THE WITHDRAWAL PERIOD AND ACKNOWLEDGE THAT HE/SHE WILL LOSE HIS/HER RIGHT OF WITHDRAWAL.

4. Refund in case of fraudulent payments

veoFans's teams may detect a fraudulent use of bank cards by a Downloader to purchase a File. In this case, veoFans shall refund the person whose payment information have been used without his/her consent to download a File on a Download Page.

If your payment information have been used without your consent to purchase a File on veoFans, please contact veoFans at support@veofans.com and send a proof of the complaint made to the police. In the absence of such proof and until proven otherwise, the use of your payment information is deemed to be accomplished by you.

5. Notification of unlawful content

In case the Downloader downloads a File that includes elements of an illegal nature, the Downloader shall notify veoFans with the following information:

  • His/her name, first name, email address;
  • The description of the content included in the File, and the link through which it was made available;
  • The legal grounds on the basis of which the content is illegal or contrary to these User Terms and Conditions for Fans;
  • the copy of a correspondence addressed to the author or to the editor of the litigious information or activities asking for their interruption, their withdrawal or their modification, or the justification of what the author or the editor could not be contacted.

This notification can be made by email to support@veofans.com.

veoFans will examine this notification as soon as possible, and will take the necessary measures to remove the content it considers unlawful or infringing to these User Terms and Conditions for Fans.

The Downloader acknowledges and agrees that, in the event of a deficient notification, veoFans shall be deemed unaware of the existence of such content. Consequently, no action shall be taken with regard to the notified content

6. Guarantee of conformity regarding the file

The Downloader does not benefit from a legal guarantee of conformity on the File towards the Uploader as the latter is not a professional. 

7. Undertakings of the Downloader

The Downloader undertakes and warrants:

  • To provide veoFans with error-free information and understands that providing wrong informationwill prevent the Downloader from being able to download the File.
  • Not to use fraudulent bank cards.
  • Not to be refunded by veoFans if the content of the File is not what the Downloader expected. Indeed, the Uploader is solely responsible for the File shared via veoFans and decides alone on the terms of refund.
  • Not to access File for which the Downloader knows contains illicit content.

Any breach of the Downloader’s obligations under the User Terms and Conditions for Fans may lead to the blocking of the Downloader’s access to any Download page.

This Terms and Conditions were last updated on July 11, 2025.